Buyer may not return goods unless written authorization is received from the Supplier. The Buyer will require to the Supplier a Return Material Authorization (RMA) number prior to return the goods. Custom or special order products are not subject to return under any circumstances. In the event the Supplier authorizes a return, the Buyer shall be liable for payment of a restocking charge equal to 20% of the value of the returned goods. Electrical items must be returned in the original packaging with the seal unbroken. Any returns accepted will be for credit only, transportation cost to be at Buyer’s expense, and Supplier retains, at its sole discretion, the right to determine the value at which the returned goods will be credited.
The Supplier reserves the right to dispose of any unauthorized returns to materials without granting credit. Any oral instruction must be confirmed in writing by the Supplier to be valid. All returned goods must be in saleable condition (un-used) or no credit will be allowed by the Supplier.